Shipping
These are live animals, so we spell everything out here. No fine print.
Where can we post to?
| State | Can we post there? |
|---|---|
| NSW, VIC, QLD, ACT, SA | Yes. Nothing extra needed. |
| Northern Territory | Only if you have your own permit. NT Fisheries says the person receiving the shrimp must hold a permit to bring live animals into the NT (called a s13 movement permit). You apply to NT Fisheries. It takes about 5 business days and lasts up to 2 weeks. Then you type the permit number in at checkout. We check it before we post. |
| Western Australia | No. Aquarium shrimp are not on WA's list of allowed animals. Bringing them in is against the law there (the BAM Act). |
| Tasmania | No. Tasmania's Inland Fisheries does not allow shrimp or other invertebrates (animals with no backbone) to be brought in. |
These are state biosecurity rules (laws that keep pests out). They are not our choice. We would love to sell to Perth and Hobart, and we can't.
We post on Mondays and Tuesdays only
We post two days a week, on purpose. A parcel sent later in the week can sit in a depot over the weekend. That is how live shrimp die. Order by Sunday 8pm Adelaide time and yours goes in Monday's box. Order by Monday 8pm and it goes in Tuesday's. Anything after that waits for the coming Monday. The site always shows you the real date before you pay.
If a post day is a South Australian public holiday, your box goes on the next post day. A Monday holiday means Tuesday. A Tuesday holiday means the Monday after. If both are holidays, the Monday after that.
What about very hot or very cold weeks?
In a heatwave or a cold snap we hold that week's post and send the next Monday instead. You will see a notice on the site and get an email. We would rather be a week late than send you a box of dead shrimp.
How are they packed?
Your shrimp go in a sealed bag filled with pure oxygen. There is a bit of plastic mesh inside for them to hold on to, so they don't get tossed about on the way. The bag goes in a foam box that keeps the heat in or out. In the cold months we add a heat pack that lasts 40 hours. In the hot months we add a cool gel pack. It goes by Australia Post Express with tracking. We email you the tracking number when it leaves.
What does post cost?
$29.99 to anywhere we can post, no matter how many shrimp. It drops to $9.99 once the shrimp in the box come to $149 or more. One box costs the same to send with three shrimp in it or thirty. That is why bundles are the better buy.